Privacy Policy
SB Freshmart, we operates the website https://fm.sbtgoc.com and provides online grocery, fruits, vegetables, food and household products.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your information.
1. Information We Collect
When you use our website, create an account, place an order, or contact us, we may collect:
- Full name
- Mobile/phone number
- Email address
- Billing and delivery address
- PIN/ZIP code
- Order and purchase details
- Payment-related information required to process your order
- Account login information
- Information you provide when contacting customer support
- Device, browser and website usage information
- IP address and basic technical information
We collect only information that is reasonably necessary to provide and improve our services.
2. How We Use Your Information
We may use your information to:
- Create and manage your customer account
- Process and deliver your orders
- Confirm orders and provide delivery updates
- Process payments and refunds
- Provide customer support
- Respond to your questions and requests
- Improve our website, products and services
- Send important service-related communications
- Send promotional or marketing communications where permitted
- Prevent fraud, misuse and unauthorized activity
- Comply with applicable laws and legal requirements
3. Payment Information
Payments may be processed through third-party payment providers.
We do not intend to store complete card, UPI, banking or other sensitive payment credentials on our website unless specifically required and securely supported by our payment provider.
Payment information may be processed directly by the relevant payment service provider according to its own privacy policy and security practices.
4. Cookies
Our website may use cookies and similar technologies to:
- Keep your shopping cart working
- Maintain login sessions
- Remember your preferences
- Understand website usage
- Improve website performance and user experience
- Support security and fraud prevention
You can control or disable cookies through your browser settings. Some website functions may not work properly if certain cookies are disabled.
5. Order and Delivery Information
To fulfil an order, we may use your name, phone number and delivery address to arrange delivery and communicate with you about your order.
This information may be shared with delivery personnel or service providers only to the extent reasonably necessary to fulfil the order.
6. Sharing of Information
We do not sell your personal information.
We may share necessary information with trusted service providers that help us operate our business, including:
- Payment processors
- Delivery and logistics providers
- Website hosting and technical service providers
- Customer-support providers
- Security and fraud-prevention services
- Other service providers necessary to process your order
We may also disclose information when required by law, legal process, government authority, or to protect our rights, customers, website and business.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer support, accounting, legal, tax, security and other legitimate business requirements.
When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.
9. Your Rights
Depending on applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Request information about how your personal information is used
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
Some information may need to be retained where required by law or for legitimate business purposes.
10. Marketing Communications
If you receive promotional messages from us, you may request to stop receiving them.
You can contact us using the details below to unsubscribe from promotional communications.
Service-related messages, such as order confirmations, delivery updates, payment notifications and important account notices, may still be sent when necessary.
11. Third-Party Services and Links
Our website may contain links, integrations or services operated by third parties.
Third-party services have their own privacy policies and terms. We are not responsible for the privacy practices of websites or services that we do not operate.
12. Children’s Privacy
Our website is intended for general customers and is not specifically directed toward children.
We do not knowingly request or collect personal information from children where such collection is prohibited by applicable law.
If you believe a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
14. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us:
SB Freshmart
Email: contact@sbtgoc.com
Phone: +91 8839238628
Website: https://fm.sbtgoc.com
We will make reasonable efforts to respond to privacy-related requests and questions.
15. Consent
By using our website, creating an account or placing an order, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described here, to the extent permitted by applicable law.
